WEBCAST REPLAY
It’s become a chronic problem in healthcare: losing patients for profitable service lines due to a poor and unremarkable online and offline experience. For one integrated health system, keeping just 1% of its patients resulted in an additional $1 million in annual revenue.
Join us for a deep look at the direct impact of customer experience on patient loyalty and specific steps you can take to stop the leakage.
- Why leakage is a growing problem that doesn’t get enough attention
- 4 marketing and service strategies for driving greater patient loyalty
- How to identify the moments across your customer journey that need the most attention
- Practical advice and best practices from Joslin Diabetes Center and other leading health organizations
